Hi89 believes the best entertainment starts with good self-control. We provide comprehensive tools, guidance, and support so every member can enjoy a fun gaming experience without affecting their daily life.
We are more than just a gaming platform — we are a caring partner. Here are the six core pillars of hi89's responsible gaming programme.
Hi89 strictly enforces a minimum age requirement of 18 years. Every new registration goes through an identity and age verification process using official MyKad or passport documents before an account is fully activated.
Set a daily, weekly, or monthly deposit limit according to your means. Limits can be reduced at any time with immediate effect, while any increase requires a waiting period to ensure decisions are made carefully.
Use the session limit feature to control how long you play in a single session. hi89 will send a reminder when your session is approaching the set limit, so you can take a break and refresh your mind.
If you feel the need to take a break, the "Break" feature allows you to suspend access to your account for 24 hours, 7 days, or 30 days. During the break period, you will not be able to log in or make any transactions.
For cases requiring more serious support, the self-exclusion feature allows you to close access to your hi89 account for 6 months, 1 year, or permanently. This decision cannot be reversed before the period ends.
Set the maximum loss amount you are willing to bear within a given period. Once this limit is reached, the hi89 system will automatically block all wagering activity until the limit period expires.
Responsible gaming means participating in wagering or casino gaming activities as a form of entertainment — not as a way to generate income or escape life's problems. It involves full awareness of the risks involved, setting realistic personal limits and knowing when to stop.
At hi89, we see responsible gaming not merely as a box to tick on a compliance checklist. It is part of our platform's DNA. We build tools, policies, and a culture that makes playing at hi89 an enjoyable, safe, and controlled experience for all members.
Healthy gaming has a few key traits: it is done within an affordable budget, does not interfere with family or work responsibilities, is not driven by stress or negative emotions, and most importantly — you still feel happy and relaxed even when you lose.
Problem gambling or gambling addiction is a condition where a person can no longer control the urge to gamble even when it causes clear negative consequences in their life. It can affect anyone regardless of background or social status.
Recognising the early signs is the most important first step. The sooner you or a loved one identifies the problem, the easier it is to get help and recover fully.
Frequently borrowing money or selling belongings to fund gambling, or to pay off gambling-related debts.
Continuing to play or increasing wagers in an attempt to recover lost money — a habit that almost always results in even greater losses.
Lying to family or friends about how often you gamble or how much you spend, or gambling in secret.
Family relationships, work performance, or studies begin to suffer due to excessive time and energy spent on gambling.
Has tried to cut down or stop gambling but failed, or feels restless, irritable and uncomfortable when not gambling.
Using gambling as a way to cope with stress, anxiety, depression or other negative feelings in life.
Hi89 provides a range of self-control tools accessible directly through your account settings. All tools are designed to help you stay in control and enjoy a healthy, enjoyable gaming experience.
Set a daily (e.g. RM200), weekly (RM800), or monthly (RM2,000) deposit limit. Limits can be reduced immediately; any increase takes 7 days to take effect.
Set the maximum loss you can sustain within a 24-hour, 7-day, or 30-day period. The system will automatically block gameplay once the limit is reached.
Limit your session play time to 1 hour, 2 hours, or your preferred duration. A reminder will appear 10 minutes before the time limit expires.
Take a break for 24 hours, 3 days, 7 days, or 30 days. Your account will be temporarily locked and you will not receive any promotions during this period.
Close your account for a minimum period of 6 months up to permanently. All promotions will be stopped and platform access will be fully blocked.
Track your gaming history, deposits and withdrawals in detail to understand your spending patterns and make smarter decisions.
Protecting children and young people from accessing gambling platforms is an absolute priority for hi89. We take this responsibility very seriously and implement multiple layers of protection to prevent use of our platform by anyone under 18.
Take two minutes to answer the questions below honestly. This is not a formal test — it is a personal reflection tool to help you assess your relationship with gambling.
Have you ever played longer or spent more money than you originally planned?
Have you ever gambled with money that was meant for essential needs such as rent, bills, or food?
Do you feel the need to hide your gambling activity from family or close friends?
Do you frequently think about gambling even while doing other things, such as working or spending time with family?
Have you ever tried to stop or cut back on gambling but failed to do so?
Do you gamble as a way to escape stress, anxiety, or feelings of sadness?
Have you ever borrowed money or sold personal belongings to fund your gambling?
Have your relationships with family or friends ever been strained because of your gambling activity?
You don't have to face this challenge alone. hi89 provides internal support and encourages members to seek help from professional organisations that specialise in problem gambling.
The following organisations offer free support and counselling for individuals facing problem gambling in Malaysia:
Responsible gaming is more than a policy — it is our daily commitment to the well-being of every individual who trusts hi89 as their entertainment platform.
Join over 500,000 hi89 members enjoying the best online entertainment responsibly. Register today and make use of all our self-control tools, completely free of charge.