hi89's Commitment: Your privacy is our priority. This document is written in plain language because we believe you have the right to know exactly what happens with your personal data.
Welcome to the hi89 Privacy Policy. This document explains in detail how hi89 — the operator of the online gaming platform at hi89.bz — collects, processes, stores, and protects your personal data as a registered member or visitor to our website.
Hi89 understands that your trust is our most valuable asset. That is why we do not merely comply with the requirements set out in Malaysia's Personal Data Protection Act 2010 (PDPA) — we go further by implementing industry best practices to keep your data safe and used only for purposes you have consented to.
This Privacy Policy applies to all users of the hi89 platform, including those accessing via the hi89.bz website, the hi89 mobile app, or any other digital channel operated by hi89. By continuing to use hi89 services after reading this policy, you acknowledge that you understand and agree to the privacy practices described herein.
Hi89 only collects personal data that is strictly necessary for the stated purposes. We do not collect excessive or irrelevant information beyond the scope of the services we offer.
Registration & Identity Data
- Full name as stated on your MyKad or passport
- Date of birth (for age verification — 18 and above)
- Active email address
- Malaysian mobile phone number
- Chosen username
Financial & KYC Data
- Bank account number and bank name
- E-wallet information (Touch 'n Go, DuitNow, and similar)
- Deposit and withdrawal records
- MyKad or passport copy (for KYC process)
- Recent bank statement (when required for verification)
Usage & Technical Data
- IP address and device information
- Browser type and operating system
- Game session data and activity history
- Geolocation information (country and region only)
- Cookie and session token data
| Data Type |
Purpose of Collection |
Required? |
| Name & Date of Birth |
Identity & age verification |
Yes |
| Email & Phone No. |
Communication & account security |
Yes |
| Bank Information |
Deposit & withdrawal processing |
Yes |
| KYC Documents |
AML compliance & verification |
For withdrawals |
| IP Address & Device |
Security & fraud prevention |
Automatic |
| Cookies |
User experience & analytics |
Withdrawable |
Every piece of data we collect has a clear purpose. hi89 will not use your data for any purpose other than those stated below without obtaining your consent first.
- Account management: Creating, maintaining, and securing your hi89 account, including the login process, two-factor authentication (2FA), and password recovery.
- Transaction processing: Processing all deposits and withdrawals quickly and securely, and maintaining complete transaction records for your reference.
- Legal compliance: Meeting obligations under anti-money laundering (AML) laws, counter-terrorism financing regulations, and KYC requirements set by the relevant authorities.
- Platform security: Detecting and preventing fraud, multiple account usage, bonus abuse, and any activity that could compromise the integrity of the platform.
- Customer support: Providing effective and accurate assistance when you contact the hi89 support team, using your account history as reference.
- Service improvements: Analysing usage patterns in aggregate (not individually) to improve platform design, performance, and the overall user experience.
- Marketing communications: Sending information about promotions, bonuses, and new offers — only to members who have given consent to receive marketing communications.
Your Rights: You may withdraw consent to receive marketing emails at any time by contacting the hi89 support team. Withdrawing marketing consent will not affect your account functionality.
Hi89 does not sell, rent, or trade your personal data. However, in certain limited situations, hi89 may need to share your information with specific parties as outlined below.
- Payment service providers: Transaction information required for processing is shared with payment providers such as FPX, DuitNow, and crypto providers solely for transaction processing purposes. They are bound by strict confidentiality agreements.
- Game software providers: Minimal game session data is shared with third-party game providers (such as slot and Live Casino suppliers) operating on the hi89 platform, solely for technical purposes.
- Authorities and enforcement bodies: hi89 will disclose required information to the relevant authorities when compelled to do so by law, court order, or direction from a legitimate enforcement body.
- Companies within the group: In limited circumstances, information may be shared with companies within the hi89 group for integrated operations and fraud prevention purposes.
Guarantee: All third parties that receive your data are required to sign strict data protection agreements and may only use that information for specified purposes. hi89 takes full responsibility for ensuring their compliance.
Hi89 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files stored on your device when you visit hi89.bz.
Cookies We Use
- Session cookies (required): Required to maintain your login, save language preferences, and ensure core platform functions run smoothly. These cookies cannot be disabled without affecting platform functionality.
- Performance cookies: Collecting information about how you use the platform — pages visited, time spent, and any errors encountered — to help us improve platform performance.
- Functional cookies: Remembering your preferences such as display theme, set wagering limits, and other personal settings so you do not need to reconfigure them every time you log in.
- Analytics cookies: hi89 uses analytics tools to understand aggregated usage patterns. This data is anonymized and cannot be linked to any specific individual.
You can manage and delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality and user experience of the hi89 platform.
Hi89 continuously invests in cutting-edge security infrastructure to ensure your personal data is protected against unauthorized access, alteration, disclosure, or loss.
- 256-bit SSL Encryption: All data communications between your browser and hi89 servers are encrypted using TLS 1.3 protocol — the highest industry standard currently available.
- Stored data encryption: Sensitive data such as bank account numbers and KYC documents are encrypted using AES-256 before being stored in our database.
- Multi-layer firewall: hi89's infrastructure is protected by a multi-layered firewall system that monitors and filters every incoming request to prevent cyberattacks.
- Two-factor authentication (2FA): hi89 encourages all members to enable 2FA for added protection. Logging in without 2FA from a new device will automatically trigger additional verification.
- 24/7 Monitoring: The hi89 security team monitors systems continuously around the clock to detect and respond to any security threats immediately.
- Penetration testing: Security audits and penetration testing are conducted regularly by independent external security experts to identify system vulnerabilities.
Shared Responsibility: While hi89 implements robust security protections, the security of your account also depends on your own practices. Please use a strong password, enable 2FA, and never share your login credentials with anyone.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and international privacy best practices, you have the following rights regarding your personal data held by hi89.
Access Rights
You have the right to request a copy of all personal data we hold about you at any time.
Right to Rectification
You have the right to request correction of any inaccurate or incomplete personal data held in our records.
Right to Erasure
You may request deletion of your personal data, subject to legal record-keeping obligations.
Right to Opt Out of Marketing
You may withdraw consent for marketing communications at any time, with no conditions attached.
Right to Data Portability
You have the right to receive your data in a structured, machine-readable format for transfer to another platform.
Right to Lodge a Complaint
If you are dissatisfied, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia.
How to Submit a Request: To submit any request related to your privacy rights, contact the hi89 support team via live chat or email at
[email protected]. We will process your request within 24 business hours.
Hi89 does not retain your personal data longer than necessary for the stated purposes, or for as long as required by applicable law.
- Active account data: Retained for the duration your account remains active on hi89, plus the minimum retention period set after account closure.
- Financial transaction records: Retained for a minimum of 5 years from the transaction date, in line with applicable AML and tax legal requirements.
- KYC documents: Retained for a minimum of 5 years after the verification date or account closure date, whichever is later, in accordance with legal compliance requirements.
- Support communication logs: Retained for 2 years from the date of last interaction for reference and service improvement purposes.
- Session cookie data: Automatically deleted when your login session ends or after a set period of inactivity.
Once the retention period expires, your personal data will be securely deleted or anonymised so that it can no longer be associated with you as an individual.
The hi89 platform may contain links to or be integrated with third-party services such as game providers, payment processors, and customer support tools. The hi89 Privacy Policy applies only to the hi89 platform itself.
- Hi89 is not responsible for the privacy practices of any third-party websites or services you access through links on our platform.
- All third-party game providers and payment processors integrated with hi89 are selected based on stringent security and privacy standards, and are required to comply with data protection requirements equivalent to those of hi89.
- We encourage you to read the privacy policy of each third-party service you use separately to understand their data practices.
Hi89 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new technologies, legal requirements, or other operational reasons.
- Any significant and material amendments will be communicated to registered members via in-app notification or email at least 14 days before taking effect.
- The "Updated" date at the top of this page will always reflect the date of the latest amendment.
- Continued use of the hi89 platform after any amendments take effect will be considered your acceptance of the revised policy.
- If you disagree with any amendments made, you have the right to close your account and stop using hi89's services before the changes take effect.
Recommendation: We recommend reviewing this Privacy Policy page periodically to stay informed about how hi89 protects your privacy. If you have any questions or concerns, do not hesitate to contact us.
Contact the hi89 Privacy Officer: For any enquiries regarding this Privacy Policy or your rights, please contact us via 24/7 live chat or email at
[email protected]. We are committed to responding to all privacy inquiries within 24 business hours.